Account

Delete your My Paddock account

You can delete your account and its data at any time, in the app, on the website, or by email.

Delete in the app

  1. Sign in to My Paddock.
  2. Open the More tab and tap Delete account. If you have not set up a farm yet, tap Delete account on the farm setup or invites screen.
  3. Type DELETE to confirm, then tap Delete my account.

On the website, sign in and go to Settings, then Delete account.

Ask us by email

If you can't sign in, email hello@edgeandembers.co.nz from the email address on your account and ask us to delete it. We will confirm by email once it is done.

What gets deleted

  • Your sign-in account and email address.
  • Your membership of every farm you belong to.
  • Farms you own on your own, with all their paddocks, diary entries, reports, photos and voice recordings.
  • Any Farm Pass paid on our website for a farm that is deleted is cancelled.

What is kept

  • Shared farms. If another owner is on the farm, the farm stays with them. Diary entries and reports you added stay on that farm so the farm's records are complete, but they are no longer linked to you.
  • App Store and Google Play subscriptions. Deleting your account does not cancel these. Cancel them in your Apple ID settings or in Google Play subscriptions.
  • Payment records held by our payment provider, Stripe, for website payments. Deleting your account does not remove them.

Deletion can't be undone.